Refund policy

Returns, Cancellation & Refunds

Last updated: 1 October 2026

Your right to change your mind

For UK online orders, you can cancel without giving a reason from placing your order until 14 days after the day you receive your goods. If one order is delivered separately, the period normally runs from receipt of the last item. Notify us by a clear statement at support@copper-ease.com. You may use the optional form below. Sending your notice within the cancellation period is sufficient; approval is not required to exercise this right.

After notifying us, send the goods back within a further 14 days. Sale and discounted items have the same statutory cancellation rights as full-price items.

Return address and postage

Please contact support@copper-ease.com for return instructions and include your order number so we can identify your return. Return goods to:

4/F, Shuanglun Down Feather
No.288-1 Dongkang Road, Xinfeng Village (Opposite Liuqiao Home Textiles)
Xintang Sub-district, Xiaoshan District
Hangzhou City, Zhejiang Province
China

For change-of-mind returns, you pay the direct return postage to China. International postage can cost more than domestic postage. We do not charge a restocking fee. Keep proof of postage; tracked postage is recommended. Contacting us for instructions does not make your statutory cancellation conditional on our permission.

Condition of returned goods

You may inspect and try on the jewellery as you could in a shop. Please pack it securely and include original packaging where possible; missing packaging alone does not remove your statutory rights. We may deduct only the lawful reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please provide an order number or other proof of purchase.

Refunds following cancellation

We refund payments, including the cost of our least expensive standard delivery where applicable, without undue delay and no later than 14 days after receiving your cancellation notice. For goods, we may withhold reimbursement until we receive them back or you supply evidence of sending them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, with no refund fee. Any lawful deduction for diminished value will be explained. Optional delivery upgrades above standard delivery are not refundable under the statutory cancellation right.

Faulty, damaged, incorrect or misdescribed goods

Contact support@copper-ease.com if something is wrong. We bear the necessary return costs for goods that are faulty, damaged, incorrect or not as described; contact us to arrange a suitable return method. Your statutory rights are separate from the change-of-mind policy. Under applicable UK consumer law, you normally have a 30-day short-term right to reject non-conforming goods for a refund. After that, rights to a repair or replacement and, where legally applicable, a price reduction or final rejection may apply. These rights do not end after 14 or 30 days. A fault discovered within six months is generally presumed to have been present at delivery unless the law provides otherwise or we show otherwise. Any refund due for statutory rejection will be made without undue delay and within 14 days of our agreement that you are entitled to it.

Exchanges

For a different style, contact us to arrange a return and place a new order. This does not restrict rights to a replacement for faulty goods.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods / order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:

Delete as appropriate. You may instead send any clear statement of cancellation. Nothing in this policy limits mandatory consumer rights.